Council tax scams

We have been advised of some recent council tax scams. Please be wary if you are contacted about council tax refunds etc, and follow the information below:

Phone refund scams

From time to time we are made aware that residents may receive calls where they are told that they are entitled to a council tax refund and are asked for their card number to receive the refund. The caller knows details about the person such as their name, address and council tax banding.

We will never ask you for your card details over the phone to arrange a refund. If you are in any doubt please call us on 01543 308000.

If you have been a victim please contact the police straight away, or report it to Action Fraud

Administration fee refund scams

In the past, residents have received calls where they are told that they are entitled to a council tax refund. They were asked to pay an administration fee in order to receive the refund, and were given a premium rate telephone number to call for further information.

We will never ask you to pay an overpayment administration fee. If you are in any doubt please call us on 01543 308000.

If you have been a victim please contact the police straight away, or report it to Action Fraud

Email refund scams

We are aware that in the past some residents have received emails stating they are due a council tax refund and asking for their bank account details to receive the refund. 

We will never ask you for your card details by email to arrange a refund. If you are in any doubt please call us on 01543 308000.

If you have been a victim please contact the police straight away, or report it to Action Fraud

Text message/email refund scams

We have been notified of a recent scam where people receive a text message or email to say they are due a council tax refund and are told to visit website link to process the refund. 

The link takes the customer to an online form which looks very much like the gov.uk website.

We will never send out links to government web pages that ask for your personal details to process council tax refunds. We strongly recommend that you do not complete such a form, as it is likely a scam. If you receive a text message/email similar to this please contact Action Fraud or the Police.

Companies offering valuations, council tax banding and area comparisons

We are aware that in the past residents have been contacted by companies saying they can offer valuations, council tax banding and area comparisons of their property in the hope of saving them thousands of pounds in council tax. However, they will charge an administration fee of anything upwards of £55.

If you are contacted by one of these companies please remember that the Valuation Office Agency offers the same service for free.


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Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

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Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm.

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