How will I be paid?
If you are eligible, the amount you will get and the length of time we will pay you a discretionary housing payment will be detailed in a letter we will send to you.
If you receive housing benefit your payment will be included with your normal payment for housing benefit.
If you claim universal credit, you will receive a BACS payment every four weeks for your period of payment. If you have rent arrears we will pay your landlord direct.
When your discretionary housing payment period ends, you can apply again, provided you can demonstrate you are making every effort to change your circumstances (for example trying to move home to a more affordable home). Payments cannot however be guaranteed, even if you were eligible before, and if awarded again may not be paid at the same level as your previous award.
Remember you must tell us straight away if your circumstances change.