We do not own any council housing. Instead, we work with approved housing associations who provide social housing locally. These are also called registered social landlords.
The majority of housing association properties in Lichfield District are let through the Lichfield District Homes register - find out how to register.
If you are a social housing tenant, and you have a query or complaint about your home/tenancy, please contact your housing association first.
If your housing association fails to respond in line with their published policy timescales,
If you are housing association tenant, have raised your concerns with your landlord, and have been through your housing association's repairs and complaints process in full, you can escalate your complaint to the Housing Ombudsman.
Alternatively, if you are living in unsafe or uninhabitable conditions that need urgent attention, you can reach out to us and we may be able to offer support. To contact us email enquiries@lichfielddc.gov.uk. Please provide as much detail as possible, including when you first raised the repairs request, when you first raised a formal complaint, and if possible please provide copies of the complaints responses you have received, plus any photographs or evidence you would like us to look at.
We are sorry but we are not able to support you if you have already reached out to the Ombudsman or solicitors.
