We update this page after our crews come back to the depot from their rounds - no later than 5.30pm, Monday - Friday. This is because if our crews can't get into a street (for example due to a blocked car) or they have to tip midway through your street, they may try to return to empty your bin at the end of the day. If you are worried your bin may not have been emptied today, please check back at 5.30pm before reporting it.
Whilst we try our hardest to empty all streets on time, unfortunately breakdowns, roadworks, badly parked cars, blocked roads, bad weather and crew changes can mean sometimes we may miss some streets - we are sorry if we have missed yours.
| Date Missed | Street Missed | Return Date |
| 21 February 2025 | SMARTS AVENUE, SHENSTONE WOODEND | 24 February 2025 |
When no streets are listed above, all our collections are on schedule, we are not aware we have missed any bins, or we have caught up on any bins we missed.
Why might my bin have been missed?
If your bin was not out by 6am, contained the wrong waste, or is too heavy, we are sorry but we will not be able to come back to empty it.
We will leave a note on your bin if your bin is too heavy or is contaminated. We will check our vehicle CCTV to ensure it was out on time if you report it has not been emptied.
How to report a missed bin
If your street is not listed above, your bin was out on time, was not too heavy and not contaminated, please report it no earlier than 5.30pm on the day it was supposed to be emptied and no later than midnight on the following day (unless you have an assisted collection).
Please report your missed bin.