You will be asked to enter your name, contact detaill and bank account details as part of our online direct debit payment forms – this is classed as your personal data. We will process the data you provide in to ensure that your payment is properly allocated/recorded.
How we will process your data
The law allows us to process your personal data in order to enter into a contract with you, to provide a service to you, or in the exercise of official authority by us. It also allows us to send service related messages to you that are in the public interest – such as service delays etc.
Will we share your data?
If you sign up for direct debits, your bank details will be stored securely in the Bottom Line PTX secure payment processing system, until such time as you cancel your direct debit after which your bank details will be removed. Your customer details will also be stored in our customer relationship management system and our customer services, finance and specific service teams will have access to the data you provide in order to deliver the contract/service you have requested, process your payment and respond to any queries you may have.
How long will we store your data?
Your bank details will be stored securely in the Bottom Line PTX secure payment processing system, until such time as you cancel your direct debit after which your bank details will be removed. Your personal data will be stored by the council for as long as is necessary to deliver you with the contract/service you have requested, and for up to seven years, after which point it will be deleted from our systems.
Your rights in brief
You have the following rights: a right of access to your information, a right to correct inaccurate information, a right to restrict our processing of your data, a right to have your personal data erased or to object to any processing by us on public interest grounds. If you wish to exercise any of these rights, please contact our customer services team on 01543 308000.
Who is the data controller?
Lichfield District Council (District Council House, Frog Lane, Lichfield Staffs WS13 6YY, tel: 01543 308000) is the data controller.
Any questions or concerns?
If you any questions, please email our data protection officer at dpo@lichfielddc.gov.uk in the first instance, or if you have concerns about the way we have processed your personal data, please contact the Information Commissioner’s Office (ICO).