Managing contracts
Once we've awarded a contract it is then handed to the relevant service manager to oversee.
We monitor the performance of suppliers throughout the contract period, with the use of Key Performance Indicators (KPIs). This will normally take the form of meetings, but can also include reporting and electronic communication.
Where performance falls below what has been agreed, we will raise this with the supplier who is expected to address this in line with the contract and standard terms and conditions.