Following a successful trial focusing on waste and recycling queries, we’re now rolling out WhatsApp for a broader range of services.
WhatsApp provides a convenient alternative to calling us and you now can reach out to us via WhatsApp for things like:
- Reporting a missed bin collection
- Make a noise complaint 
- Advice on how to claim housing benefit and council tax support
When you WhatsApp us we will get back to you by the end of the working day if you message us before 4pm, although we do aim to respond within two hours. For messages sent after 4pm or outside working hours, we’ll respond on the next working day.
How to reach us on WhatsApp
Contact us directly through our verified WhatsApp account
To start a conversation, simply send a WhatsApp message to 01543 308171.
If your question is about a specific property, don’t forget to include your address and postcode for quicker assistance.What can you use WhatsApp for?
For more complex requests, we might provide a link to an online form or call you.
Please be aware that we won’t discuss confidential or sensitive matters over WhatsApp. If needed, we will call you to address those issues.
Help us improve
We’d love your feedback. If you’ve used our WhatsApp service, let us know how your experience was. Your input will help us continue to improve.
Please complete our WhatsApp survey or leave us a comment.
