We are in contact with all known rough sleepers in the district to encourage them into accommodation during this cold snap. If you are concerned about a rough sleeper that you feel needs help, please call us on 01543 308000 or outside of office hours call 01527 406643.

Find out about our severe weather emergency protocol

We are updating our housing, homelessness and rough sleeping strategy to help us make sure we are supporting our customers in the best possible way from 2025 onwards. We are asking people who are current users of our homelessness and tenancy sustainment services, and those who have recently used our services, to give us their views on how well we serve you and what improvements we could make, so we can feed any ideas into our emerging strategy.

Give your views

Rough sleeper support & SWEP

You are here: Rough sleeper support & SWEP
SWEP (severe weather emergency protocol)
Helping local rough sleepers
Further advice

homeless man sitting on street with head in hands

If you are sleeping rough and need housing support, please call us on 01543 308000 or outside of office hours call 01527 406643.

You may also be able to self-refer to a hostel or night shelter.

If you see someone sleeping rough please report it through StreetLink who will let us know. We aim to respond to all reports by the next working day.

Streetlink is a service funded by government as part of their commitment to end rough sleeping and helps to connect people sleeping rough to the local services and support in their area.