How to make a complaint
Unfortunately, sometimes things don’t go right. If you booked your taxi through a private hire operator you should report your complaint to them in the first instance.
We can only investigate complaints if we can identify the driver so where possible please try to get as many details about the driver and/or vehicle as possible.
- driver's badge number – for example C100. Drivers have two badges they must wear one and display the other on the dashboard.
- vehicle licence plate number – for example H11. These are displayed on the rear of the taxi.
- vehicle registration number
- make, model and colour of vehicle
We can only investigate complaints about drivers licenced by us. If a driver is licensed by another authority you will need to make your complaint to them.
We will investigate complaints such as:
- Overcharging
- Refusal to hire
- Rudeness or verbal abuse
- Journey routes
- Cleanliness or appearance of the vehicle
- Safety of the vehicle (for example if seat belts aren’t in good working order)
If you witness a taxi driver driving dangerously you should always report this to the police in the first instance.