Get assistance from our customer services advisors through live chat online
Our customers can now get advice and assistance from our customer services team online through a live chat feature.
The facility has been developed to provide an alternative to contacting the council by telephone and is a great new way to get issues resolved.
Simply visit the Lichfield District Council website and click on the Live Chat bubble in the bottom right-hand corner. A window then appears asking for the customer’s name and the nature of their enquiry - waste and recycling, council tax, business rates and benefits or general.
From there the customer is directed to a Customer Services Advisor who will assist them through conversation via chat windows.
The Live Chat facility is open weekdays, Monday to Friday from 9am to 5pm.
Lichfield District Council’s Customer Services Manager Claire Penny said:
“The function, developed in partnership by Lichfield District Council’s Customer Service and Digital Teams, gives customers another option for getting the support they need.
“It is one of the quickest and most convenient ways to talk to a trained advisor who can help deal with a council issue. Please give it a try.”