We are proud to be working with UiPath technologies to provide automated processes to teams which allow them to stop undertaking repetitive work and focus on delivering top quality services to our residents.
Robotics works by performing tasks that would normally be carried out by a staff member, and can include uploading/downloading documents, putting information into systems for staff to work on, and producing documents from provided information.
Our approach to robotics is all about removing repetitive tasks from skilled team members and giving them back time to process customer queries quicker or in more depth, thereby delivering a better service to customers overall.
We have worked hard to build an infrastructure that allows us to transfer data from online form submissions to one of our most used back office systems. This means that we can create new RPA's following this route much faster and provide savings to multiple teams across the council. See examples of how we have done this.
We are really proud of our successes to date and are keen to share our learning so far and to inspire other council teams to consider implementing robotics. If you would like to find out more, please fill in our website feedback form and our digital team will contact you.